Senior Living Community Saves $957K Over 10 Years
Industry
Senior Living / Long-Term Care
Employees
~52
Partner since
2013
OPOC.us Approach
Challenge: This senior living community was facing unsustainable healthcare costs and limited visibility into what they were truly paying: premiums, claims, and broker fees were disconnected and difficult to track. At the same time, they were struggling to stay competitive in an industry defined by PRN staffing and high turnover. Employees lacked the education and support to navigate their benefits confidently, leading to high claim costs and low engagement.
Solution: OPOC.us began by auditing every element of the plan- including historical claims, utilization patterns, and cost structures. They uncovered outdated plan designs that didn’t match employee usage, an opaque pricing model, and communication gaps. The team implemented a new strategy that resulted in ~89% of employees paying nothing out-of-pocket for the care they actually use. Alongside this, employees gained direct access to the Personal CARE Advocate model through OPOC’s proprietary CARE Center, and OPOC overhauled all educational materials making it easier for employees to understand and trust their coverage.
Results
Plan Performance
Employee Experience
Why It Worked
This senior living organization needed more than just savings—they needed a trusted partner who understood the unique pressures of long-term care: balancing cost control with compassion while managing a workforce in constant flux. They needed engaged staff and benefits that served as a recruiting and retention advantage, not just a line item. OPOC delivered with: