Industry
Municipal Services

Employees
~64

Partner since
2014

Challange: A mid-sized waste management provider was facing steep, unsustainable increases in healthcare costs, threatening their ability to reinvest in operations or improve benefits. With just over 60 employees, they were under pressure to stay competitive with national players offering union pay and richer benefit packages. They lacked visibility into how premiums, claims, and admin fees were driving rising costs. Without dedicated employee education or benefit support, low engagement led to poor plan utilization and high claims.

Solution: OPOC.us conducted a deep analysis of their claims data, healthcare spend, and employee demographics uncovering cost inefficiencies, low engagement, and a lack of plan transparency. In response, OPOC implemented a new strategy realigning coverage around actual usage so that 95% of employees had no out-of-pocket costs. A dedicated CARE Center equipped employees with one-on-one support, driving smarter care decisions, fewer claims issues, and higher satisfaction, all while controlling costs and improving outcomes.